What is the main objective of the Define Phase?

Which tools and methods do you need in this phase? (2 answers possible)

What are the common mistakes of a Problem Statement?

How do Problem Statement, Objective and Metric sections link with each other?

For your Lean Six Sigma Project of choice, fill in:
Problem Statement

What are the 3 most important elements of customer satisfaction?

Why is Lean Six Sigma a suitable method to improve customer satisfaction?

What is the difference between an internal and an external customer?

Why would you list the requirements of all internal and external customers regarding your Lean Six Sigma project?

What is a Process Diagram and which version should you describe for your project? Think about the 3 “versions” of 1 process diagram?

Why would you use a Process Diagram in the Define Phase of your project?

For a Lean Six Sigma project of your choice:
Fill in the objective

For a Lean Six Sigma project of your choice:
Fill in the metrics