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Question 1 of 13
1. Question
What is the main objective of the Define Phase?
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Question 2 of 13
2. Question
Which tools and methods do you need in this phase? (2 answers possible)
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Question 3 of 13
3. Question
What are the common mistakes of a Problem Statement?
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Question 4 of 13
4. Question
How do Problem Statement, Objective and Metric sections link with each other?
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Question 5 of 13
5. Question
For your Lean Six Sigma Project of choice, fill in:
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Question 6 of 13
6. Question
What are the 3 most important elements of customer satisfaction?
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Question 7 of 13
7. Question
Why is Lean Six Sigma a suitable method to improve customer satisfaction?
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Question 8 of 13
8. Question
What is the difference between an internal and an external customer?
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Question 9 of 13
9. Question
Why would you list the requirements of all internal and external customers regarding your Lean Six Sigma project?
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Question 10 of 13
10. Question
What is a Process Diagram and which version should you describe for your project? Think about the 3 “versions” of 1 process diagram?
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Question 11 of 13
11. Question
Why would you use a Process Diagram in the Define Phase of your project?
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Question 12 of 13
12. Question
For a Lean Six Sigma project of your choice:
Fill in the objectiveCorrectIncorrect -
Question 13 of 13
13. Question
For a Lean Six Sigma project of your choice:
Fill in the metricsCorrectIncorrect